Frequently Asked Questions
Everything you need to know about your Limerence experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the materials used in Limerence products ethically sourced?
Yes, we pride ourselves on transparency. All our materials are ethically sourced from certified suppliers who adhere to fair labor practices and environmental standards.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order moves to our fulfillment center and can no longer be changed, though you may return it once received.